Our Policies

All Sales are final. No Credits. | No Refunds. | No Exchanges. | No Alterations.
Sale merchandise is sold "as is" and is cash & carry. If your event is canceled ,you are still responsible for full payment of your purchase. We will gladly steam your dress or gown at the prices below:
  • $20.00 short gowns 
  • $30.00 long gowns (knit and chiffon) 
  • $40.00 long gowns (mermaid and ballgown)
Garment bags are available for $30.00 (complementary with full-price purchase). Military and EMS Responder discount offers 15% from retail with valid ID.If you don't have an ID for "YOUR "purchase we can't give a discount. Seasonal promotions—cannot be combined with other offers.

We are not responsible for knowing your school dress code. Please check prior to purchasing. Dresses and gowns purchased on line will not be registered by our store for your event.All gift certificates must be used by expiration date. and are non transferable , must be used on regular priced merchandise. Sherri Hill excluded on all promotions!
When you purchase a gown or dress from us, in store you have two options at time of purchase:  
  1. You purchase the gown in full, and take your purchase home that day!
  2. You can put the gown or dress on layaway. 



Questions: onlinesales@promexcitement.com

On line orders are final sales,

On line sales are sold "AS IS" and are final sales.



If you put your gown on layaway: Layaways require a deposit that is nonrefundable. 


  • A half down deposit is required for layaway.

Layaways must be picked up within 30 days of purchase date. Merchandise that is not picked up within 30 days becomes unclaimed property.



If you special order a gown: Special orders require half of the retail price upfront, nonrefundable, and must be taken out of the store after 30 days upon arrival.



You are permitted to bring in 4 dresses at any one time into a fitting room.
  • No gowns on floor or chairs. 
  • Please ask for help with zippers and hooks. 
  • Dresses are to be hung on hooks only.
There are no pictures allowed of our store, our tags, or our gowns. Once a purchase is made, pictures of the gown or dress are acceptable. 



Prom Excitement's Sale Studio 50% off retail price! These dresses and gowns have been tried on in our store. They become "clearance" once the designers change the style, discontinue the style or have been sold out! Some have modest imperfections, like a little tear, broken zipper, no hook and eye, loose bead, snags or a spot of hem dirt.


Sale items are sold "AS IS"! Prom Excitement!  does not accept ...returns, exchanges, give credits, or refunds. Please remember....ALL SALES FINAL !

Pageants By Appointment Only